/ FAQ
Do you have a question about the hotel, your reservation or your future stay?
Perhaps your answer is here! If not, don't hesitate to contact us by phone or e-mail.
The hotel
Do you have a car park?
Yes, we have free parking for residents.
What is the difference between a Charming room and a Luxury room?
Our Luxury rooms are larger than our Charmes rooms and offer more amenities.
Do you have family or connecting rooms?
Yes, we can offer rooms for the whole family.
Do you have smoking rooms?
No, but smokers can indulge their cravings in the hotel grounds or on the balcony of some rooms.
Do all rooms have a safe?
Yes, regardless of the category, you can store your valuables in your room.
Can I request an extra bed in my room? How much will it cost me?
Yes, subject to availability, you can request an extra bed in your room at the time of booking. The price is €30 per night.
I have a baby, does the hotel have adequate facilities?
Yes, we can provide a cot and bottle warmer on request and subject to availability.
Is the hotel suitable for people with reduced mobility?
Yes, we have a room for people with reduced mobility, as well as a lift.
Do you have a lift?
Yes, the hotel has a lift.
Can I eat at the hotel?
Yes, the hotel has a restaurant: the Najeti Restaurant l'Orangerie, open for lunch and dinner.
The stay
What are the departure and arrival times?
Arrival is from 4 pm and departure until 12 noon.
Do you have a luggage store?
No, but it is possible to leave your luggage at the reception if you arrive early and the hotel knows about it.
Do you accept pets? What is the rate?
Yes, we like pets and accept them on a lead in the hotel (except in the restaurant, bar and breakfast room). The price is €30 per night per pet.
Do you have an internet connection at the hotel? Is it free?
Yes, the hotel offers free Wi-Fi.
What should I do if I forget something in my room?
You can contact our team who will send you the forgotten item in exchange for a delivery fee.
The prices
Is breakfast included in the price?
No, when you book a single room, breakfast is not included but can be booked separately from the room in the same order. However, you can also book one of our special offers, which all include breakfast.
Are tourist taxes included in the price?
No, tourist tax is payable on site, at a rate of €1.10 per adult per night.
Are the rates and availability the same if I book on the website or by phone?
Yes, there is no difference in price or availability depending on whether you book by phone or on our website. Booking
Why do you need my credit card information?
The bank details are only used as a guarantee in case you do not come or cancel late.
When and how will I pay for my stay?
You pay at the end of your stay, with the means of payment you wish: bank card, holiday vouchers only in classic paper format, cash.
I have not received a booking confirmation. How can I do this?
We send a confirmation email with every booking. However, if you have not received this email within 15 minutes of making your booking, please check your junk mail. If the email is not there either, please do not hesitate to contact us.
What are the cancellation conditions?
You can cancel your reservation free of charge up to 48 hours before your stay.
How can I change or cancel my booking?
You can manage your reservation at any time at the bottom of the site, by clicking on the link "Manage my reservations" in the "Useful links" section. You will be asked for your reservation number.